Teaching culturally sensitive communication through live video streaming and simulation

Room G16, Ground Floor, Elisabeth Murdoch building


More Information

Caitland Coulson


T: +61 3 8344 4722

Professionals are increasingly required to communicate competently and sensitively with a diverse range of migrants, yet there are limited opportunities for culturally specific communication training. This problem is particularly acute in rural migrant destinations.

The Cultural Respect Encompassing Simulation Training (CREST) is a learning program that uses simulation to provide health professional students and practitioners with strategies to communicate sensitively with culturally and linguistically diverse (CALD) patients.

The program consists of training modules with an embedded cultural competency evaluation framework and immersive simulation scenarios for trainees to interact with simulated CALD patients.

In this seminar, Dr Phyllis Lau will present the findings from a mixed-methods study, which tested the feasibility of using live video streaming to expand the delivery of the CREST program to rural Australia. The fidelity of cultural sensitivity of the streamed simulations was also investigated. The study identified a number of technical challenges to the use of live video link-up, which will be discussed, together with the implications of these findings for the quality of the teaching and learning experience provided by CREST.

CREST is a collaborative project between The University of Melbourne and Victoria University, seed funded by the Melbourne Networked Society Institute.

For more information about this event, or to register your attendance click here.

About the presenter

Dr Phyllis Lau is a senior research fellow and the Deputy Lead of the Diabetes and Cardiometabolic Disease Research Group at the Department of General Practice, the University of Melbourne. She has extensive experience in Aboriginal and Torres Strait Islander health and cultural diversity research.